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"Northwoods"/Country Pines Log Homes Resorts rental property

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Raleigh, North...
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"Northwoods"/Country Pines Log Homes Resorts rental property

Be advised... We found this property listed on VRBO-- booked it and paid in full. Less than a week before our trip, I got an email from the property manager saying that the owners had "decided to come during our stay" and we were offered an alternative property. The alternative would not work for us as it is pet-friendly and we have an allergy issue. Although they offered a refund (hopefully that will indeed happen), it is pretty poor form to just cancel a paid reservation on such short notice. It will be very difficult to find something comparable in just a few days. Doesn't seem to make a whole lot of sense to offer a property as a rental and take payment and then not have the integrity to honor it after a family has made vacation plans, taken days of of work, etc.

Lexington, Kentucky
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670 posts
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1. Re: "Northwoods"/Country Pines Log Homes Resorts rental property

Well that stinks!! I hope you get your refund in a timely manner and are able to re-book your trip. I agree, that was pretty bad customer service to cancel your PAID reservation on such short notice. Good luck!!

westland, mi
2 posts
1 review
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2. Re: "Northwoods"/Country Pines Log Homes Resorts rental property

That is terrible. We booked a place at country pines for October via vbro. Do you which cabin you rented with country pines?

3. Re: "Northwoods"/Country Pines Log Homes Resorts rental property

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