Chalet Isba is a chalet in the town of Meribel, owned by Ski Total and marketed by IgluSki. The property is not currently listed on TripAdvisor, so I'm posting here in the hopes interested parties can discuss the property (until it gets listed, which I've asked for).
In March 2013 we booked a holiday via Iglu Ski at Chalet Isba in Meribel. We were recommended this 5 diamond chalet by our Iglu advisor, however were very disappointed by the chalet, the food and the service throughout the week. We have stayed in similar chalets every year for quite a number of years, and this was the most disappointing chalet we've ever stayed in. Based on the Ski Total website, we had expectations of 5 star food and service. However, the chalet description did not match up with reality:
- Food was very average, coffee cold, and extras were pitiful.
- £35 to accommodate allergy, but got children's cereal and ate worse than regular guest meals.
- Room with "balcony" didn't mention the balcony was shared by all guests, so curtains closed at all times. Worse than not having a balcony.
- Chalet staff lukewarm, no menus, no honor bar, no extra towels for jacuzzi, many little things added up.
All of these things mentioned would have been acceptable if the chalet was marketing appropriately and priced accordingly. We were sold a five-diamond experience, and got significantly less. We got an official response from Ski Total, and it was just shy of a template response. Don't be fooled, this is not a 5 diamond chalet.