Quite a few people have commented on the new Cane & Taro in Whaler's VIllage. We went there this past Tuesday night and here are my comments.
Got seated very fast at a table against the rail on the second level, perfect for people watching. The waiter was very friendly and helpful. My wife ordered the ribeye steak, I got the panko crusted ahi and we decided to split an onion soup and the "frings" ( a combination of onion rings, fries and sweet potato fries) We had previously been at the bar a week or so ago and didn't get any drinks this time, we didn't care for the flavor of the mai tais ( too much guava or something like it)
The onion soup arrived fairly soon as did the Frings. The onion rings were COLD, the sweet potato and french fries were steaming hot. The onion soup was barely hot and would turn out to be cold by the time we both got through eating on it. We called the waiter over and told him of the oniion rings. He told us he would turn another order in for them and about 20 minutes later brought a plate of onion rings out with the prime rib and the ahi. We questioned him why didn't he replace the whole plate like he said and his attitude turned when he said the french fries were hot when I brought them out to you, I just replaced the onion rings. We both told him he said he was bringing a whole replacement plate out and that we didn't eat the potatoes because we wanted everything hot at once. He shrugged his shoulders and apologized for the miscommunication then walked off.
My panko ahi was very tasty, my wife's ribeye was cooked ok, but the quality was that of a frozen steak from Sam's.
By this time we were just ready to eat and go, which is what we did. The waiter did nothing to adjust the bill, we didn't expect to eat free, but thought some type of adjustement was warranted.
We won't be back. The kitchen is somewhat uneven, and the waiter that we had needs some work.