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Timeshare presentation - Wyndham Kingsgate

Cromwell, CT
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Timeshare presentation - Wyndham Kingsgate

Do they really stick to the "90 minute" timeframe? Only have 2 days in town, so hoping the 90 minutes isn't all smoke and mirrors.

Good experiences? Bad experiences?

Chicago
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for Pompano Beach
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1. Re: Timeshare presentation - Wyndham Kingsgate

just make sure you stick to it. If you're unresponsive to their questions they'll let go. Keep in mind these salespeople will try hard to sell you. It also helps to have a good excuse in your pocket, like 4 years of college tuition coming up which will keep you from buying.

Central Maine
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2. Re: Timeshare presentation - Wyndham Kingsgate

So how'd it go??? Any advice for others who may be visiting Wyndham properties in Williamsburg anytime soon? We had a very bad experience with them in 2008 -- but I didn't see your original post in time to share... Wondering if they've cleaned up their act any since then?

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Cromwell, CT
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3. Re: Timeshare presentation - Wyndham Kingsgate

Wellllll.........

It was very very good and it was very very bad.

First off, let me point out we already own with Wyndham, and are "new-ish" owners. that is why we decided to take a trip into Williamsburg, to have a owner's "update" and took along my brother and his partner so that they can hear the presentation as well.

We arrived just before 1:00 on Thursday, and called ahead to see if there was any way we could have our update that afternoon, rather than have to wait until the next day, when we had hoped to have a full day at Busch Gardens. They told us to come right over, as people were leaving, but that someone would stay behind to talk with us. We were EXTREMELY grateful, as this was opening up our entire weekend. What a class act gesture... or so we thought.....

When we arrived (mere 5 minutes later) we were told there was no one available to see us. We told them we had JUST called and were assured someone would be helping us. After eye rolls, we had a rep come out, but didn't really know what was going on. He, in turn, went and got someone else to help us. Again, we were so relieved to get this "out of the way", that we didn't let the inadequacies of communication bother us too much. However, once in the update, they proceeded to tell us our point balance was about to expire, when we knew (through my husband's research, just a week ago), that our points were fine through the end of 2010. After literally arguing this point for almost 45 minutes, my husband asked her to get Wyndham on the phone, as he could prove to her that we were correct. She refused, saying she had things to do, and wanted us to return the next morning for another full presentation. Well, since we were promised Busch Garden tickets for completing the presentation, we felt stuck. On our way out, we figured we'd try to see if we could get the tickets early, and luckily, there was a wonderful woman working the prize desk, and she assisted us, even though our rep told us it would be "impossible". Yeah, our trust in the rep was shaky already and this didn't help.

When we got back to our room at Kingsgate (which, by the way, was absolutely wonderfullllll.... a great great resort to stay at, and we will again!!!), my husband called the main office in Orlando. My husband reconfirmed our points through 2010, then told them the story of what we went through. The national reservations director actually got on the phone with us, and reassured us that our account was in good standing, and as an apology to us, "released" us from having to attend the meeting the next morning. He felt the rep was trying to get another sale out of us in a very underhanded way, and he would not be a part of it. So, as I said, some was very very bad (the rep) but the very very good was the national director being a stand-up guy, by assuring us that we lived up to our obligations of the presentation, and we were free to enjoy the rest of our weekend on our own.

Williamsburg is simply fantastic. We had the best time, the weather was beautiful, and Southerners are truly such friendly people. We WILL be returning. So take what I reported with a grain of salt. We won't let one terrible rep ruin our opinion of Wyndham or of Williamsburg.

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Orlando
Orlando
Central Florida, FL
Central Maine
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4. Re: Timeshare presentation - Wyndham Kingsgate

Thanks for the post..... sounds like things haven't changed any in the Williamsburg Wyndham Sales Office in the past couple of years....

Our experience, in general, was similar to yours... nice resorts (we've stayed at Patriot's Place and Kingsgate in the past two years), exceptional resort staff, and on overly-aggressive, poorly informed sales staff that doesn't seem to want to let facts or common courtesy stand in the way of making another sale.

Our first trip down, we were enticed by the offer of free tickets to Historic Williamsburg, so went to their "90-minute" presentation. During the more than two hours we spent with them (even though we tried to politely extricate ourselves several times after the first hour and a half), we were disrespected, disregarded, and, worst of all, openly lied to three times. In fact, the presentation came to an end when we looked at one of their sales managers (who our sales person had handed us off to under the guise of their wanting to review the salesmen's performance) and pointedly asked: Would you buy anything from someone who has openly lied to you three times in two hours?

The second trip, we thought we'd learned our lesson and, during check-in, declined the "concierge"/sales desk offer of a free breakfast and owners review. They then proceded to call our unit for three consecutive mornings (not appreciated if you like to "sleep in" on vacation!), even though we told them we weren't interested each time. We finally had to get downright rude to get them to stop calling.

Wyndham Resorts in Williamsburg appear to be nicely run with great resort staff, but, based on our experiences plus those of jkwedding4 above, no matter how good their enticements, stay away from the sales staff -- it just isn't worth the hassle!

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5. Re: Timeshare presentation - Wyndham Kingsgate

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