My sisters and I checked in to this "resort" on 7/28 we stayed 2 nights. What we thought would be a very relaxing weekend turned into a nightmare. To keep this short I'll just go to the biggest issue. The last night (7/29) we ordered dinner and waited 45 minutes just for the appetizer. So we left and went back to our room (We had left our room number with the hostess because we never saw the waiter again). Patrick McOmes (I believe is the restaurant manager he never ID'd himself) called our room and yelled and chastised us. Never did he offer to bring the food to us. Or apology for the long wait just kept saying it was now ready and 45 minutes isn't too long to wait. At that point we were ready for bed. The next morning when we checked out at the front desk, the dinner (we never ate) was charged to our account. We then met with the GM...a Mr. Gary Sorrels. We explained and asked him to take the charge off and we would be on our way. Mr. Sorrels informed us he had a full report (on us) and wanted to lecture us on OUR behavior. We declined to hear the report and just asked him to remove the dinner charge. He said no and asked us to leave. No, not asked... he demanded we leave. Never have I been so insulted by a hotel manager (not that I've had that many encounters). He was very, very rude. I was appalled. He said we had "Poisoned" HIS staff. He was very condescending and it upset us a great deal. This encounter completely ruined the whole trip. I think Mr. Sorrels has forgotten that he is in the service business, and his guests aren't there to "kowtow" to his staff.
Mr. Sorrels is a very angry man and I felt he has treated guests in this aggressive manner before.