2-3 times a year for the past 8 years, I have rented cabins from MountainTop Realty to enjoy the Old Timberline area of the Canaan Valley.
After one of those rentals, I received a letter telling me that I had gotten a bedspread dirty and that two other bedspreads were missing. I did get the one bedspread dirty but I did not steal two bedspreads. Nonetheless, I was told they were keeping my entire damage deposit of $400 but that a credit may be forthcoming once the cost of two bedspreads and dry cleaning of one bedspread was assessed.
Over a year had passed and I hadn't received any more information about this, so I contacted them. I explained what had happened and asked if I could receive a credit or refund of my remaining deposit. First, it took a very long time for anyone to respond. Then I received this response from Matt Haverty, the general manager.
"I apologize for the delayed response, but we are busy servicing customers who do not vandalize our properties during there vacation stay at this beautiful resort. Feel free to contact my attorney regarding any disagreements pertaining to refunds in this matter."
I was shocked by his response. I had met Matt on several occasions and he had always been so nice so I was surprised by this rude and unprofessional response. I did contact their attorney as Matt suggested, but they told me they did not handle things like this. So, I contacted Matt again and asked him what I should do.
Matt Haverty's response was "you damaged the property, and your deposit was forfeited. stop sending emails here."
Nice, right? I had also copied Rita Jo Haverty (owner) on most of my emails, but she never responded. My memories of all the rentals I enjoyed are now tainted and I will never rent from MountainTop Realty again.
If you are needing to rent a cabin in Canaan Valley, please use a different rental company. Here are a few: Canaan Realty (www.canaanrealty.com), Timberline Four Seasons Realty (www.t4sr.com/new), Land of Canaan (www.landofcanaan).
I hope you find this information helpful. Thank you for reading.