All I can say is ALOT has changed since 2003/2004!!!! Our experience was a disaster. We arrived at 7:25, our flight was scheduled for 8:00am. We booked the Haleakala/Hana doors on heli tour! After being greeted and weighed we were told to go in the waiting room where a show of IZ was playing--no safety briefing! The other couple that were scheduled to fly came in late at 8:00am. The lady that had first greeted us in a rush started to go over certain "safety" proceedings for a doors off heli ride. My mom immediatly said we did not book that flight. The lady just laughed & threw orange jump suites at us and told us to get dressed. We put on the jump suites & my mom kept telling them that we did not book that flight. She just kept laughing & said you will enjoy it. We asked what we would see & she said we would see the crater & many waterfalls. We were then given some life preservers to wear & taken to the heli. I sat in the front & my mom was in the rear. Her headset did not work & when she tried to tell the attendent that was helping her get buckled in they did not listen. The piolet Russ was HORRIBLE!!!! This was not our first heli ride. He did not fly close to anything. You could prob see more from the airplane when you fly into hawaii. The cold rain belted you in the face. Russ did not take us to the crater b/c he said it was too cold & we would freeze with the doors off. I was very angry & disappointed!!!! There advertisement is totally FALSE!!!!!!
When we landed we complained & we were told that we could come back at 1:00 in the afternoon & get what we paid for. I was happy & thought they would make up for the BAD experience of the morning. Well when we got there guess what--we had the same AWFUL piolet & were put in the same heli & they put 3 doors on it (not 4-the piolets door was left off). Russ only flew for about 35 min & we saw less the second time. He said conditions were just to bad. Needless to say Alex Air wasted our whole day. The couple that were with us on the second flight complained & all they said is well you'll have days like that. Tell everyone you know not to go to Alex Air. I do believe that Hawaii should be experienced from the air but don't trust Alex air. They will take your money & leave you disappointed. If I go back I will fly blue Hawaiian!!!