My husband and I read about GoCar and that it would be a great way to see San Francisco. This company provides GPS narrated tour go-cart type cars that you drive around the city, and it seemed like a fun way to see it all!
When we left the Firsherman's Wharf location, we shortly realized that the GPS guided tour did not work. The GPS was at first intermittent and then would not work at all. We were stranded in San Francisco with no guide, just a map that was in the GoCar. We pulled over and called the company on our cell phone to tell them. We had to navigate our way back to the drop-off location that we had agreed upon and they insisted on charging us for the hour of use. The GPS tour, however, NEVER worked.
I told the merchant that we did not get what we had paid for and therefore did not think it was appropriate to pay for the full hour. We did not get to go on the tour at all, we just tried our best to navigate our way to the drop-off location, and it was not easy. We ended up trying to go on roads that were too steep, had to backtrack, etc. We truly wasted some of our valuable vacation time trying to maneuver through the city in this tiny little car on major streets with real traffic.
Rather than apologize for our inconvenience, they were very unprofessional towards me and my husband when we returned with the car. The owner accused me of "ripping him off" and said that I was just trying to get a "freebie" and that there was nothing he could do about adjusting the amount that we owed.
He insulted me, and I was in tears. He was just so rude, I honestly couldn't believe it. At first, I thought it was a joke. Honestly, it made me want to end my vacation. I felt so belittled and taken advantage of, it was just plain awful.
The owner insisted on charging us for the whole hour and the experience was awful. While we were there, another couple (a mom and daughter) were stranded with their GoCar broken down. The owner was laughing at how "hysterical" they were acting.
I really would not recommend this to other travelers. It gives you a BAD taste of San Francisco hospitatility, it didn't seem safe, and it just didn't work!!! Sad.