Have been lucky enough to visit many times. About 4 or 5 years ago, we were dumb enough to book a car through the internet (we'd always booked through the hotel and had great service.) My husband, who virtually lives in NYC for work (lucky him) decided to save a buck and booked on the internet. Well... you get what you pay for. Long story short - lousy service and our bell man got in a knock down drag out fight with our limo driver in the middle of 46th St. It ended for us with our bell man hanging out of the front window of the limo as it sped away. At this point, we (as seasoned travelers, stood on the sidewalk with our mouths hanging open ) our nine year old son threw his hands up to the sky and screamed "I LOVE THIS TOWN." We couldn't do anything but laugh and agree! It's still at the top of our "Favorite Moments in NYC."