As a native New Yorker who works right across from ground zero, and made the mistake (what I was thinking, I don't know) of going to C21 to buy a needed pair of underwear and socks this afternoon... I'd like to share with our bargain-hunting tourist friends some advice. Most of it boils down to:
ITS A DISCOUNT OUTLET, NOT A DEPARTMENT STORE! KEEP YOUR EXPECTATIONS IN CHECK!!! In other words, C21 is the place where unsold clothes go to die. If you want to get them in their youth, with your choice of sizes and lots of attention from salespeople, you're going to have to suck it up and go to a regular store like Saks, Bloomies, Neimans, or even Macys!
Example -- The Indian gentleman berating and all but cursing out an employee because "They make these in the small, they make these in the large, why is there no medium??? WHY DO YOU NOT HAVE MEDIUM?!?!?!"
Why don't they? Because C21 is a DISCOUNT OUTLET. They only get the leftovers the manufacturers send to them. It's stuff that didn't sell elsewhere, or that they made too many of, or is slightly irregular. If they don't have your size, THEY JUST DON'T HAVE IT. Sorry, that sucks. You want a full size range and ability to custom order something? Go to a REGULAR DEPARTMENT STORE.
Example -- British woman (who sounded almost comically like the "pepperpots" of Monty Python) complaining "Well, this is just a zoo! What appalling service. Not ONE attendant has offered to show me the fitting room!"
Why not? Because C21 is NOT A NORMAL DEPARTMENT STORE!!! They don't have fitting rooms, and they don't have "attendants." It's enough to ask of the staff there to ring up purchases, put things on the racks, and try to keep it from turning into all-out chaos. They're not salespeople. They don't work on comission. They're not there to help you shop. It's a bargain outlet, and it's every shopper for him/herself! If you want personalized service, pay full price and go to a nice department store like Saks or Bloomingdales! THEN you can complain about the lack of personal attention!
So, sorry. No one likes being in C21, chaotic mess that it is. We go there because we hope to come accross something we like, at a much lower price than it was in its original distribution. That's all. If you want service, if you want the most current season's styles, if you want a through collection of sizes... then you have to go elsewhere. Please don't make the experience any more horrible for everyone by complaining about your unrealistic expectations not being met -- and now that you've read this, they'd better not be so unrealistic anymore! :-)