Just got back from a miserable pair of flights with this substandard airline. Foolishly I picked Delta as they were £20 cheaper than the other airlines.
No seatback entertainment, what century are we in. I have flown transatlantic many times and cant remember the last time I did not have a TV. Unfortunately many of the overhead Tv's were also malfunctioning.
Dreadful food, particularly out of New York.
The least attentive service I have ever experienced, on both journeys was never once offered a cup of water. Fortunately they left a single bottle of water and a stack of cups in the galley.
With the huge amount of transatlantic choice I would not recommend using these cowboys.