As we walked passed a side entrance of the Empire State Building, my boyfriend and I were approached by a Skyride employee called Shawn. He convinced us that for $54 each we would skip all the queues, watch the Skyride show which he said "was just like a helicopter ride" and get access to the 86th and 102nd floor. I told him I wanted to buy my tickets from the official ticket office but he said he was official and he showed me his badge. We bought the tickets which came to $102.
We had to wait over 20 minutes for the Skyride show which was TERRIBLE. The video of the helicopter ride was blurry and went way too fast so you could not see any of the sights properly. The seats jerked far too much and IT WAS NOT ENJOYABLE.
Then we had to queue to get on an elevator which only brought us to the 80th floor. We had to queue again for the 86th floor. We thought we had bought the express pass but we queued for over an hour.
After spending some time looking out from the 86th floor we approached an Empire State Building employee selling tickets for the 102nd floor to ask her how do we get up there. She said our tickets were not valid for the 102nd floor and that we had been scammed. She advised us to ring our credit card company to cancel the transaction as we were not provided with the service we bought.
We immediately went to complain to the Skyride office. While we waited to speak to the manager the other staff made rude comments to us. We spoke to two managers and they even brought Shawn up to speak to us. He denied what he said when selling us the tickets and said "You're just bummed cause the show was crap. I can't change that." A female manager who we spoke to started shouting at us saying "We never sell tickets to the 102nd floor." I asked to see the receipts but she would not show them to me. I tried to look at the receipt but she shouted for security saying I was getting aggressive and we were escorted out of the building by a security guard. Other tourists stopped and stared at us like we had done somrthing wrong. We were so upset. I've travelled all over the world and I cannot believe that a scam like this could happen in such a great city.