we are travelling to New York next march(2012) to save time and plan our trip before we get there.i purchased 2 passes and 2 hop on/off bus passes. as i had not received them i emailed "new york pass" only to be told that they had been dis-patched and if i did not receive them i would be sent a voucher by email so i could collect the passes when we get there!! i emailed back explaining the reason for purchasing them early and got a reply basically saying the u.s postal system is not reliable!!!!! it impossible to get through to them by telephone,
has anyone else experienced this situation? i have paid $400 and have no passes and not sure if i am going to get any.
please can you help.