I will NEVER again use this company. I booked my family's vacation back in March because I wanted to be sure we got the brunch and room to watch in in case of inclement weather as we were traveling with a one-1/2 year old. When I called and spoke with Beth originally I was assured this would be the case. It wasn't until we got to NYC and I called to find out where this was that she informed me we didn't get it that we were, in fact, too late. I told her this wasn't true and because I had bee to NYC many times before, this was the ONLY reason we booked through her. She said she told us this when we spoke -- again, only HER word and I assured her this was not the case. She became very rude with me and I asked to speak to a manager and she said she was the manager and I asked to speak to her boss and she said there is no one besides her to speak with and proceeded to hang up on me. She was sweet as sweet could be until I told her she was mistaken about our trip and I intend to contact the Better Business Bureau about this because I ended up paying over $500 a night for our hotel through them because she did not deliver what she promised.