Booked a trip with GoAirLink for April 21, from the Hudson Hotel to Newark International Airport, and while making the reservation specifically informed them that ours was a party of 4 (four) adults taking 8 (eight) bags with us.
However, when their van arrived at our hotel, the driver - besides being extremely rude to my brother-in-law and his wife -, simply refused to allow us to carry them, saying that there was no space available - in light of that, we had to make other (expensive) arrangements to take us to the airport. He also made disparaging remarks about the shopping habits of Brazilian tourists (as ourselves), which I found personally offensive, as these same habits are - one must assume - important to the economy of New York.
Anyway, the following day (April 22) I did file a request for a complete refund of the value we paid (US$ 72.00), as we were in full compliance with our reservation request (4 adults, 8 bags), and their driver simply refused us the service we had paid for.
Got no response from them...