I would appreciate any feedback from New Yorkers reading this query. I am travelling with a family member. We are volunteers for an Australian youth program and we will be working unpaid in LA in a week's time. As a special treat we booked 8 days at the Holiday Inn Express Madison Square Gardens hotel in NY prior to starting our volunteer duties. On 12 November we received confirmation of our booking for a twin-bed room. We arrived in NY two days ago. The hotel has no twin-bed rooms available so we have a single bed room and I was told by management to sleep on the floor. It is about 4AM at the moment on our second night. I have not slept at all. My bed is made up of pillows and duvees. Not very comfortable. Hotel management reassured us that this type of thing happens all over the world all the time. I have travelled internationally for 42 years and it is the first time a hotel anywehre has not honoured a booking. Yes we have complained and yes we have spoken to the travel agent. However, there is no solution, no bunk beds, no mattresses just a long list of excuses from the front office management. Query - does this sort of thing happen to tourists often in New York city?