I used this service a few years ago and it worked very well but there has been a lot more criticism in recent posts and reviews.
I'll be arriving Wednesday around 2pm and leaving Monday for a 9pm flight. I've read all the posts promoting the train but the bus drop at Bryant Park works well for my hotel without having to get a connecting subway or taxi. The return leg is of more concern than arriving. The last time I used it to get back to the airport it was Labor Day so I guess the traffic wasn't as busy as normal.
Has anyone a more positive experience recently?