Before buying our tickets via Statue Cruises, I had a lengthy conversation by phone with a park ranger about the access and use of elevators. We were told that since my MIL was 80 y/o and with health issues, we could take elevators from the ground/lobby level to the pedestal level (5P) and then back down to the lobby.
We were there earlier this week, and it was not that way at all. We did have to use the stairs in two places. Coming down we learned that we could take an elevator from the 5P level back down but only to 3P. Once on the elevator, however, because we were with someone with a walker they "let us" ride down the rest of the way with them (to the level with the museum). From there we were able to catch another elevator down to the ground level.
I mention this, not so much to complain but to let others know that if you are not obviously disabled (in a wheelchair or with a walker), you can expect to be hassled by the NPS staff and possibly not permitted to use the elevator system.
We were very frustrated especially since "going up" they separated us, not permitting my able bodied husband to ride up with us.to the museum level. They said we'd all be on the same level, but that wasn't the case and we spent 20 minutes looking for one another.