I just got back from a stay with Auntie Belham cabin rentals (our first time with them). My family chose the cabin Little Smoky which turned out to be a not so great choice. Upon arrival we where hit with an ovewhelming smell of stale cigarette smoke. I don't mean to ofend anyone, but my family cannot stand the smell of cigarette smoke and it actually makes my daughter physically sick. Knowing this, I specifically selected "No Smoking" when I searched for a cabin. We immediately called the Auntie Belham office and was told someone would call us back. When the gentleman from the office called back he informed us that there were no other cabins available and told us that Auntie Belham has a "open" smoking policy. A policy that I still have not found on their website and I also wonder why you're given the option to search for "No Smoking" cabins if this is their policy?! But they have our $600, so we're stuck right? Anyway, we were told that someone would come over to try to "help" the situation. So, we chose to go ahead and leave for dinner (we had not unloaded the car or unpacked anything yet)... When we returned a couple of hours later, the maintenance person had left a can of Glade on the porch with a note that read "this is the best I can do!" The filter was filthy, downstairs smelled like smoke and mildew, and the place overall just needed A LOT of TLC. Spiderwebs and dead bugs everywhere! (at least they were dead huh? :o)) Road traffic, the thinnest/cheapest towels you've ever felt/seen were just a few of the other issues with this cabin. But in all fairness, it could be a nice cabin with some major work. It had a nice layout, but just dirty... Anyway, no one ever called back regarding our problem or said anything about this situation. We go to Gatlingburg every year and this is one customer that won't be choosing Auntie Belham again!