I rented and the Chalet was beautiful! However, the inside needs a lot of work. "Tucked away" stair casing was missing about 9 screws. DVD players 2 were not working. You can hear water in all the walls continuously, and they had the nerve to refund me $84... VERY DISAPPOINTING!!! We called and someone was supposed to come and look at it, they never did. I left 4 or more messages for a return call for "lost & found" and Sherry the Mgr. and I never received any calls. When you travel for 10 hours and $1000's of dollars you don't expect this! Not to mention several employees are not friendly!! Becky.