I am so mad right now! I posted earlier this week that i rented from ERA in the Smokies last week. Well i had left my purse and immediatly went back to get it ...although it took me over two hours....and someone had stolen $200. Yeah i know......really stupid to leave my purse but it happened. But i certainly didn't expect someone to help themselves. Well today i emailed them because i was told someone would be contacting me. No.. i knew i was not going to get my money back but i did at least expect a phone call since they told me they would call me. I recieved an email pretty much telling me sorry bout your luck but they do not believe anyone took my money and they hope i find it. I know for a fact that money was in there and someone stole it!! There is no doubt in my mind what so ever!! All i wanted was a sincere apology since i obviously would not get my money back. It felt more like a slap in the face. I will never rent from them ever again!