Before I booked my trip with Crtystal Ski I was unable to find a review that wasn't a total rant so I thought I would write up a short piece. Hopefully some people will find it useful when booking a holiday with them.
tl;dr: I'm a happy customer and would recommend them ;-)
Transfers were sorted both ways bus+taxi to and from accommodation. We went for an apartment rather than a hotel as we like to have our own kitchen. "Budget" choice was actually a pleasant surprise - very spacious app in good location with fully equipped kitchen (Appartmenthaus Tirolerheim)
One problem we had, with all the stuff that was provided they failed to leave us any soap/toilet paper which can get you stuck on the first day ;-)
Rental was top grade for that price so no complains here.
Board training was done in a group and just as expected ski pass was only for 4 days. One downfall was that instructor wanted to spend extra day on the mountain which cost everyone 50-60 euro as we didn't have a valid ski pass ;-)
Now reps themselves, I have seen tons of negative reviews so it was a bit of a concern. for us it worked out really well. Upon arrival we have find out that our swipecards don't work (no front desk or on site staff) we rang one of the reps and 10 min later someone drove to get us a new set of keys.
During the entire stay they have sent us txt messages with updates and info required for meeting up with ski school, getting a return bus etc.
Activities - I cannot comment on that as we spent most of the time on our own.
Overall good value for money and helpful reps which is the most important thing when you are away.
Hoe someone finds this info useful when looking to book their holidays in Zell am See.