Nothing personal, but I feel that holiday mate has been given a bad name on a post that was over a year ago and turns up at the top of a google search.
Me and the wife have always found holiday mate to be exceptional in their service and the quality of their trips... Unfortunately people do have bad experiences with any company no matter where or who it is with. But don't be put off! Anyone going to turkey this year, enjoy your holiday! We can't wait to go back in August! :)