My husband and I flew United from San Francisco last week to celebrate our 10th anniversary. I told the check-in person that we were celebrating our anniversary and got not one single response. Not a congratulations, nothing! She just gave us our boarding passes. When we finally go onto the plane and got to our seats. I told the stewardess that this was our 10th anniversary trip of a lifetime and she said congratulations but did nothing else special for us. Its like no big deal. Isn’t 10 years a big deal anymore? Not once did I get a special gift or recognition. We paid over $1500 for the two of us to fly to Hawaii, we chose United because we live in the Bay Area and try to support local businesses, but its like they don’t do anything back.
The thing that really burns me up is that as I went to use the bathroom I looked inside the first class seats. I saw at least 10 people who were in uniform and sitting in first class. Since when is this employee-class? How is it fair that they give these seats to employees and not to the PAYING passengers?
I sent United a letter telling them that this is really bad and not at all fair and the paying passengers should be treated better. How much did those employees pay for their seats? I bet it was a lot less than us! If they want to sit there they should pay for it just like everyone else! -Janet