I travel to Hawaii about 4 times a year for business, and this was the 2nd time I have used this company. Their driver was delightful. However, the booking agent was a jerk. He incorrectly scheduled my departure from one hotel to another hotel 2 hours early, but I did not notice it on the 5 page e-mail confirmation. When I called to complain when the driver arrived 2 hours early, the scheduling person called me back and started yelling that he could not reschedule, he had sent an e-mail and he would charge me double and it was my fault, all in an angry tone of voice. I had been required to pre-pay my round trip from the airport to the first hotel and 3 days later back to the second hotel near the airport at $157, plus tips. He insisted it was my mistake not his, even though we had talked over the phone, and that he would charge me another $85 to take me to the 2nd hotel if I did not take the current van immediately. Their ad in the 5 page "confirmation" e-mail claims they are 70% cheaper, but the hotel I was at said they could book me a car for $100 vs. Honolulu Airport Shuttle's $85 rate. That is 15% less, not 70% less using my math. False advertising, incorrect scheduling, and a rude booking agent all add up to me never using Honolulu Airport Shuttle again.