Last July (2006) we made reservations with the National Park Reservations for Yosemite Lodge for three rooms for three nights June 15-18. Because of a job change, one of our parties had to cancel the last night, Sunday, to return to work by Monday. Each of the three rooms had different resevation numbers and we were very clear about teling the service that we wanted only the one room canceled for the one night.
Several months later and two weeks before the scheduled bookings, we were shocked to find that without saying a word about the other rooms, the service canceled all three for Sunday night. Their agents tried to mitigate the situation by finding us substitute accommodations, but they were outside the park 15 miles from the Valley,and far more expensive.
Because of National Park Reservations first mistake, I called the Lodge a few days before our planned departure to re-confirm our reservations. This time we were shocked to be told that the National Park Reservations had made our reservations for July not June. It seems that the National Park Reservations clerk had "hit the wrong month" when entering it into its computer, even though the confirmation sent to us listed the correct month. The representative of the National Park Reservations apologized but could not restore our reservations and then found us three rooms outside of the park. No not at the same resort, at a different one 20 mles away from the first. We had planned this trip almost a year ago specifically to stay on the valley floor as close as possible to Yosemite Falls, so our children could enjoy the early mornings and evenings there.
Finally, the deposit. National Park Reservations required us a 10% non-refundable cancellation fee. For their numerous mistakes, National Parks Reservations told us our deposit would be refunded. We were also told we would receive by immediate e-mail a full accounting of the charges and credits made. To date we have received nothing from National Parks Reservations.
These mistakes were so all-pervasive that you have to wonder if this company purported to ruin our reservations so it could 1) re-book Yosemite Lodge later at higher prices and 2) force us to rent rooms at more expensive places. If this is Privatization, forget it.