Contacted 2 "other" tours companies -- after 2 weeks and no replies, I contacted Issy Tours and XPlore Costa Rica. Both replied instantly! We are looking for airport transfers and bookings a couple of tours (sailing/snorkelling and canopy). Any pros/cons on either of these two? I did appreciate their quick responses -- so far that is a really good thing! Are they both licensed and insured? I didn't see real specifics about that on their websites.