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Mt Cook Lodge & Motel, 25,26 Nov 2017. Need to let go 1 unit

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Mt Cook Lodge & Motel, 25,26 Nov 2017. Need to let go 1 unit

Hi,

I just made a mistake in reservation:

(I booked 2 units, and forgot to cancel 1! It is now not refundable - via Agoda)

So...anyone traveling to Mt Cook on 25th & 26th NOVEMBER 2017 (Saturday & Sunday) in needing a 2 night accomodation?

Yeah, about 1 week from now. *gasp*

I'd like to sell off one of my wrongly booked accommodation to recoup the funds.

The accomodation: Mt Cook Lodge & Motels.

https:/…mount-cook-nz.html

(*The only hotel available on Mt Cook is the more expensive Hermitage I think, that weekend)

Either:

The 4 bed dorm (with private shower).

Price for 2 nights is about NZD285 (for 4 person)

OR

The Family Apartment (with private shower, kitchen)

1 queen., 1 sofa bed.

For 4 person.

Price for 2 nights is about NZD605

I hope it's ok to post this here.

Otherwise, I'll end up having to stay in both rooms.

Thank you so much!

9 replies to this topic
Sydney
Destination Expert
for Croatia
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1. Re: Mt Cook Lodge & Motel, 25,26 Nov 2017. Need to let go 1 unit

Have you tried contacting the owners directly? They are quite reasonable people and since they are likely to rent it out to somebody else, they might give you full refund.

We had 2 apartments booked in Wanaka last January for 2 nights. We had to navel one only 2 days before. Even though, they didn't have to refund a cent, we got a full refund, as they had no problems renting it out.

Good luck.

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2. Re: Mt Cook Lodge & Motel, 25,26 Nov 2017. Need to let go 1 unit

Yes I have.

And I've called Agoda to help too.

Hopefully it goes through and I'll be able to get a refund on one of them.

Am following up with them soon :)

Nelson-Tasman...
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8,955 posts
470 reviews
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3. Re: Mt Cook Lodge & Motel, 25,26 Nov 2017. Need to let go 1 unit

I always book directly with accommodation provider. They are much more able to give refunds and changes. Using another party like agoda is almost possible to get refunds

Sydney
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for Croatia
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4. Re: Mt Cook Lodge & Motel, 25,26 Nov 2017. Need to let go 1 unit

I didn't book directly either. I booked through booking.com. That shouldn't make any difference to whether you get your money back or not. The owner makes that decision regardless of how you booked. I didn't involve booking.com.

Edited: 17 November 2017, 11:19
Sydney, Australia
Destination Expert
for Fiji
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282 reviews
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5. Re: Mt Cook Lodge & Motel, 25,26 Nov 2017. Need to let go 1 unit

If you book through a booking website it is ultimately they who have to make representation to the owners on your behalf and the refund will come via them.

Terms and conditions are on the booking site for each accommodation place and in many case free cancellation is available up to certain dates. Sure a request to the hotel with the Agoda reference number in your case may assist the inquiry,

I do hope you are able to get the refund.

Los Angeles...
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6. Re: Mt Cook Lodge & Motel, 25,26 Nov 2017. Need to let go 1 unit

Will cancelon work?

I haven't sold any booking on this site, but I bought once from them.

Te Anau, New Zealand
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for South Island, Te Anau
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7. Re: Mt Cook Lodge & Motel, 25,26 Nov 2017. Need to let go 1 unit

Contact the Motel direct. Going through Agoda at this stage is a waste of time.

If they agree to let you cancel they would claim for the night from Agoda as though you has stayed, then refund you whatever they deem to be reasonable. This will certainly be less than you paid as they have to pay commission to Agoda, which can by up to 20% and sometimes more, and they may retain an inconvenience and handling charge.

Also you most likely will not get the refund until they have resold the room and been paid by Agoda.

You might be best to try to onsell the booking at a reduced rate, though personally I'd be a bit wary of taking over a booking under these circumstances.

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8. Re: Mt Cook Lodge & Motel, 25,26 Nov 2017. Need to let go 1 unit

Was told I could cancel the cheaper room.

The Lodge replied to my email.

And Agoda called me back too.

But it's still not reflected on my booking on Agoda.com

Guess I'll need to keep following up.

I hope I get the refund in full (and that it is actually cancelled).

Napier, New Zealand
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9. Re: Mt Cook Lodge & Motel, 25,26 Nov 2017. Need to let go 1 unit

Have you had your refund confirmed yet. we are planning on staying Saturday night only and would be prepared to pay you something for one night of the smaller room.

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