This is a statement not question, those who know me on here, know I post from the opposite side of the fence, as someone who lives and works in a vacation area. New "rant", well not rant, but would be helpful when you are booking your reservation or calling to ask questions, please have your confirmation number at the ready and/or credit card. SERIOUSLY, you are calling me to make a payment on your reservation. You have no clue what the reservation number is, ok, what is the name its under or date you are coming-GIVE me something. So I finally locate it. You want to make a payment, okay I am ready. THEN YOU SAY "HOLD ON WHILE I GET MY CARD!" Are you kidding me-you knew ahead of time you needed your credit card and you didn't have it out and ready! People never cease to amaze me. Just my day yesterday, thought I would post about it.