As some may/may not know we were burgled at Santa Rosa on 18/12/13
The apartment had no forced entry.
Weve since returned home and now the hotel manager Felix has decided not to liase with myself as ive left the Island. He also confirmed he didnt speak to his staff as he believed they didnt do it!! There was a cleaner 2 doors away at some point we were broke in and also a gardener in our walkway.
He (Felix the manager) took my Guardia Civil Statement for hotel insurance promising me he would make a claim on my behalf but to no avail. Thankfully i had a second copy.
I want to make a complaint to the Head Office, which i believe is a company called Taguaro in Arrecife, but i cant find a website with contact email etc.
Any help appreciated.