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Review of Cordial Mogan Playa

Swindon, United...
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3,917 posts
32 reviews
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Review of Cordial Mogan Playa

I've put up a review of our stay at the Cordial Mogan:

tripadvisor.com/ShowUserReviews-g664857-d559…

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Mogan
Mogan
Gran Canaria, Spain
Newcastle upon tyne
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729 posts
17 reviews
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1. Re: Review of Cordial Mogan Playa

Thanks for your review,it has came in handy as we might consider staying here when we head back to GC,we just came back from Puerto Rico last week and fancy a change next time we go back,always liked the look of these when passing on the bus when we went to Mogan :)

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Puerto Rico
Puerto Rico
Gran Canaria, Spain
Mogan
Mogan
Gran Canaria, Spain
Swindon, United...
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3,917 posts
32 reviews
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2. Re: Review of Cordial Mogan Playa

Just got a PM from the manager of CMP about the sunbed issue. It's good to see management are reading the reviews on TA.

surrey
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2,612 posts
31 reviews
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3. Re: Review of Cordial Mogan Playa

Hi Denebebbo

Glad you got a response from management at Cordial Playa. Are you going to share it with us? Hee hee.

We have always found staff and management to be extremely helpful whenever we had a problem. That is why I asked a previous reviewer on here what management said when she complained on the forum that there was a smell of sewage on the balcony. To my mind, it is no good complaining on the forum once you get home. If there is a problem and it is spoiling the enjoyment of our holiday we would always bring it to the attention of management.

Maybe we were just lucky but we never had a problem with sunbed hoggers on any of the three occasions we stayed at Cordial Mogan.

regards, Fussy ;o)

Edited: 24 October 2010, 20:33
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Cordial Mogan Playa
Cordial Mogan Playa
4,428 Reviews
Gran Canaria, Spain
Mogan
Mogan
Gran Canaria, Spain
Swindon, United...
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3,917 posts
32 reviews
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4. Re: Review of Cordial Mogan Playa

Hi Fussy,

I did mention the sunbed issue on the customer survey at the hotel too. Regarding the smell of sewage, we did notice that a bit now and again but it wasn't enough of an issue to complain, and I doubt it's something easily fixed anyway. Here's the response from the manager, I think it's fair to post this even though it was sent as a PM:

"Dear Guest, Thank you for choosing our hotel for your holidays and thank you for your comments and for your suggestions. I know how annoying it is to go to the pool and to watch the sunbeds being reserve and people not showing up after hours. We will try to enforce our regulation because everybody has the right to enjoy, like we said, the sun of Mogán. Regards, Alberto Pernalete General Manager"

I always think it's a good sign if management read TA, so this is encouraging.

surrey
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2,612 posts
31 reviews
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5. Re: Review of Cordial Mogan Playa

Hi DeneBebbo

Thank you for sharing the reply with us.

I suppose, in a way, it is a difficult rule to enforce unless it is by management and not by some poor pool guy who is unable to stand up to some of the selfish, arrogant people I have seen on holiday, who insist that they are going to reserve several sunbeds. Have to say though we didn't witness this happening while we were at C ordial and hopefully now management are aware of the problem they will take steps to stop this anti social behaviour.

It's such a shame that a beautiful hotel such as Cordial Mogan Playa has to be spoilt by a minority of ignoramuses.

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Cordial Mogan Playa
Cordial Mogan Playa
4,428 Reviews
Gran Canaria, Spain
6. Re: Review of Cordial Mogan Playa

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Removed on: 29 October 2010, 17:05
Swindon, United...
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3,917 posts
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7. Re: Review of Cordial Mogan Playa

Hi sonia_derek, I wouldn't normally post a PM, but because it was from the hotel manager and is of interest to others I don't have a with problem posting it.

Regarding the sunbeds, we noticed one couple who put towels on sunbeds early on and then would turn up after breakfast, sit on the wall next to the bed smoking, then waltz off into Mogan for half the day. They used their own towels as well as the hotel's, and if I'd got the chance with nobody looking I was going to put their towels somewhere it'd take them ages to find. It would have been a lesson they wouldn't forget in a hurry!

Edited: 29 October 2010, 12:03
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Mogan
Mogan
Gran Canaria, Spain
Birmingham, United...
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30 posts
6 reviews
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8. Re: Review of Cordial Mogan Playa

LOL,

Mmmm great idea, maybe i should try this when we go back soon ,as i know the hotel is packed over christmas and New Year so probably be a shortage of sunbeds.

Hopefully the Hotel will address this problem rather sooner than later.

9. Re: Review of Cordial Mogan Playa

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Removed on: 29 October 2010, 16:50
cleethorpes
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12,157 posts
9 reviews
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10. Re: Review of Cordial Mogan Playa

Hi DeneBebbo ,i for one am glad you did divulge the PM ,its given us all an insight to the fact that hoteleirs read TA ,and hopefully they will act on peoples complaints ,glad to that a member asked what was in the reply .

Once this realm of reserving sun beds was the Germans but i do find now that its more us Brits and the Spannish ,funny how things rub off .

i have been known as i have come into the hotels in the early hours to pick up these towels and accidently drop them into the pool .....Damn Wind !!!

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