BEWARE if booking with doyouspain.com for care hire.
I booked car hire via Do you Spain Car Hire for 12 to 14 April 2013, I was quoted 37.91 euros for a Ford focus, payment on arrival, including free additional driver, which was clearly advertised & I have the quote.
Do you Spain Car Hire claim to be the cheapest, however, I had to pay over 90 euros on collection at Reus airport. When I stated I was not happy with this overcharge I was advised to contact the agent.
The agent told me that because I chose to pay on collection, I was not entitled to a free additional driver, and "the free additional driver was offered by Goldcar but not by Firefly, the supplier who was assigned to your booking, and depending on the payment method chosen, you are assigned one or another supplier".
What a load of nonsense and what a way to get money from unsuspecting customers.
This is misleading advertising and I will be contacting my credit card company and all social media to warn others NOT to use this company.
The terms & conditions for Do you Spain are quoted below, but beware...
•Fuel is not included in our quoted rates.
•On arrival you will be asked to prepay a full tank and return the car empty as we are not able to refund money for unused fuel.
•On rentals of 3 days or less, we will refund the money for the fuel remaining in the tank.
•The fuel price (including the refueling service charge) will be between 51 and 156eur.
•Payment needs to be made by a CREDIT CARD (Visa or MasterCard) by the main driver.
•Minimum age 21 with one year driving experience.
•Young driver supplement(21-25): 4.50eur/day, max.54eur.
•Customers who have held a driving licence for less than 4 years - supplement of 4.50eur per day, max.54eur.
• First additional driver free.
•Further additional driver 4.50eur/day, max.54eur each per hire.
•On arrival you will be offered optional insurance for damage to wheels/glass.
•If you do not wish to take it you will be asked to leave a deposit (600eur) which is refunded when the vehicle is returned.
•Loss of vehicle documents fee: 30eur.
•Fine admin fee: 37eur.
• Extra insurance for taking the vehicle to France/Andorra 8.50eur/day (min.22eur max.66eur).
• Unlimited mileage.
•GPS: 8.50eur/day, max.85eur.