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Akhenaton Hotel Assuit do not honour bookings Casablanca bad

I arranged a trip for 2 people and they were due to stay one night at this hotel. I phoned and booked. The day before, with the driver, we phoned again and they said they had no booking so we booked again. When the driver got there they had no room. The manager denied we had booked but another member of staff told my driver that he had taken the booking but the manager had given away the room as they were full. Very disappointed with them

They end up at the Casablanca which they said was filthy and more expensive