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Outstanding Customer Service at the SLYM

London, United...
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836 posts
14 reviews
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Outstanding Customer Service at the SLYM

Nice to see some positive reviews about the Hotel particular mention given to the attitude of the staff.

I agree it is probably the best we have been to for wonderful friendly smiling staff.

Being an early riser and still living UK time hours I would often wander down to the 24 hour bar for a coffee at 4.30 am.

Even then the different staff who were on were always smiling and friendly.

That takes some doing as they were doing 12 hour shifts or something daft.

It all makes for a great holiday

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233 posts
1 review
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1. Re: Outstanding Customer Service at the SLYM

They are doing 16 hour shifts. From 3 in the afternoon til 7 in the morning.

Matane, Québec
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42 posts
127 reviews
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2. Re: Outstanding Customer Service at the SLYM

The staff in SRLM is absolutely nice. They even recognize us after a complete year!

Twickenham, null...
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16 posts
8 reviews
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3. Re: Outstanding Customer Service at the SLYM

This makes me excited

Southport, United...
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967 posts
82 reviews
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4. Re: Outstanding Customer Service at the SLYM

I can confirm how good the customer service is there, and we haven't even arrived yet.

Sent an email with a room and birthday request, not really expecting a reply..... but was answered following day, with a really kind helpful reply with lots of hints and suggestions.

They've made us feel so special, before we've even got there.

Top marks.

Twickenham, null...
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16 posts
8 reviews
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5. Re: Outstanding Customer Service at the SLYM

Hi there, are you able to ask what side you would like to be on?

Hamilton, Canada
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841 posts
21 reviews
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6. Re: Outstanding Customer Service at the SLYM

Yes you can, they are very accomodating.

Southport, United...
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967 posts
82 reviews
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7. Re: Outstanding Customer Service at the SLYM

I requested, on the understanding, they can only do their best to accommodate, and cant guarantee. Thats fair enough. But their respose was warm and friendly.

8. Re: Outstanding Customer Service at the SLYM

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