In December 2011 we traveled for the US to Costa Rica for a fun vacation. We made the reservations at Hotel Cipreses and paid in full for 1 night. After a 7 hour road trip on unpaved, pothole roads in the dark , stopping at 3 payphones that didn't work to try to get help in finding the place we finally arrived at the hotel at 11:30 PM only to be told by security they were closed for the night and we could not get into our room. The next morning after "sleeping" in our rental car we spoke to the manager only to be told "it happens all the time". We asked for our money back and after many call and emails we still have gotten nowhere with the owner.
Has this happened to you?
Please let us know.