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“Comfortable, decent quality, service a little diffident”
Review of LATAM Airlines


Reviewed 17 November 2018

The new Dreamliner fleet LATAM operates on its longer sectors is excellent and the business class seats are huge. The configuration is 2-2-2 so the window seats either side don’t have direct aisle access, which could be a problem on an overnight flight. If you’re travelling alone I’d recommend taking one of the centre bank of seats so that you don’t feel hemmed in by someone you don’t know next to you, or get disturbed by them wanting to move around at night, if you have the seat in the flat bed position.

Amenities are basic - a small kit with L’Occitane products, plus a pillow and duvet. There are no mattress pads (the seat feels a bit hard when fully reclined) and if you’re very tall (over 185cm) you will have to curl up to sleep.

In sitting position, the in flight entertainment screens are a long way off, which was a bit of a struggle to see, and the storage options at your seat are limited.

Food on the flight was edible and requests were actioned fairly quickly. Priority boarding at Lima airport is a bit disorganised - passengers with special needs get boarded first but this doesn’t appear to be well policed.

Date of travel: November 2018
    • Customer service
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank thefoodieworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 November 2018

Old but wellkept Airbus Industrie A319 aircraft. Efficient boarding procedure on time. Limited information from the flight deck in Spanish as well as in English. OK cabin crew.
Fairly OK seat comfort. Limited legroom. Small and reasonably clean restrooms. No wifi. Small snack and soft drinks served free of charge. No wine.
Take off 15 minutes late. Arrival on time.

Date of travel: November 2018
    • Customer service
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank Olle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2018

The worst check-in ever - started late, slow, disorganized and chaotic. Really nasty, aggressive and rude porters from the sidewalk to the check-in area. Impossible to get rid of.
Old and worn but reasonably clean Airbus Industrie A320-200 aircraft.
Efficient boarding procedure on time. Limited information from the flight deck in Spanish as well as in English. Quite nice cabin crew.
Fairly OK seat comfort. Limited legroom. Small and reasonably clean restrooms.
Water served free of charge. Refreshments for sale.
Departure 10 minutes late. Arrival on time.

Date of travel: November 2018
    • Customer service
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank Olle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2018

Old and worn but reasonably clean Airbus Industrie A320-200 aircraft.
Efficient boarding procedure 40 minutes delayed. Very limited information from the flight deck in Spanish. Extremely little information in English. No reason for the delay given. Quite nice cabin crew.
Fairly OK seat comfort. Limited legroom. Small and reasonably clean restrooms.
Water served free of charge. Refreshments for sale.
Departure 1 hour 40 minutes late partly due to late incoming flight. Arrival 1 hour 15 minutes late.

Date of travel: November 2018
    • Customer service
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank Olle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2018

Old and worn but clean Airbus Industrie A320-200 aircraft.
Efficient boarding procedure on time. Very limited information from the flight deck in Spanish, nothing in English. Nice cabin crew.
Fairly OK seat comfort. Limited legroom.
Water served free of charge. Refreshments for sale.
Departure 18 minutes late. Arrival on time.

Date of travel: November 2018
    • Customer service
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank Olle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC