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“First time on Latam”
Review of LATAM Airlines


Reviewed 4 weeks ago

This was a trip to Chile and Argentina from London with flights booked on Iberia. The flight to Chile (Santiago) from London was with Iberia to Madrid and then on Latam from Madrid to Santiago. The Latam experience was very good and a pleasant surprise as I had read some mixed reviews about the airline. The plane was a new Boeing Dreamliner. The legroom and seats were average for economy but the audio-visual system was excellent with lots of choice of films and music. The service was good but best of all were the vegan meals I had requested which were very good. I would be happy to fly with this airline again.

Date of travel: January 2019
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    • Legroom
    • In-flight Entertainment
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    • Check-in and boarding
1  Thank H R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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164 - 168 of 32,966 reviews

Reviewed 4 weeks ago

We made 1 Stop in Sao Paulo and you must pick up your Bagage for the next Flight to Belo Horizonte;; but we didn't found our Bagage and they told us it would be okay; we could flight to CNF and would receive our Bagage; but we lost ALL 4 Pieces ; we stand more than 2 Hours to report our lost bagages and we had nothing to start our Vacacions; so the other Day we received it - but we must picked it up 10 Minutes away.
The Flight back was more horrible. They canceled our Connection Flight from Sao Paulo to Miami; we waiting around 2 Hours to receive a Voucher for a Hotel and a Cab. The Hotel was 1and a half Hours away; no Food in the Hotel; you must payed for the Drinks or Snacks in the Minibar- only one per Person was free and our Connectionflight back Home was so early- we couldn't sleep - because after 1 Hour in the Hotel - Middle of the Night-early morning - we must driven back to the Airoport - over 2 Hours before the Flight- no Bagage and as we arrived at theMIAMI AIRPORT at HOME - NO Bagage - the Report was faster than in Brazil- under 1 Hour and the Bagages was delivered to our Home after 24 Hours. We reported all to LATAM; I e - mailed with 5 or 6 different Peoples and I was really nice and resistant- LATAM payed only $100 for 2 Persons and 2 Times lost the Bagages ( after Questions and Records over around 3 Months) Our Flight was canceled -the Journey took over 30 Hours from BRazil to Miami - but LATAM don't reimburse nothing for canceled Flights- they will giving only Vouchers for a Cab; a Hotel and if you are lucky the Hotel give you something to eat or drink for free.NO MORE LATAM

Date of travel: November 2018
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Thank elkezuell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Code share flight with Latam hance the QF code.
New 787 Dreamliner, with the color changing ambient lighting. Attendants kept the washrooms clean during the long flight, in flight entertainment was very good with fabulous range, and many new releases. USB connection for charging, and 3.5mm headphone jack standard.
The standout feature was the seating. Very generous for regular economy and quite comfy. Plane was smooth and quiet, and the cabin crew was great, despite the lengthy journey.
I actually flew Latam 8 times in a 3 week period. Every flight was very good, domestically and international. Well Done Latam!

Date of travel: February 2019
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2  Thank mikef888au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This flight was chartered for our cruise out of Ushuaia, Argentina. The airline assigned the seats and many couples did not sit together, which made it quite chaotic after boarding the plane. Service was ok and we were served some snack and drink. On the way back it was moch the same.

Date of travel: December 2018
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Thank JohnvanHoudt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Our Princess land tour saw us flying from Buenos Aires the day after we departed the Star Princess, to Iguazu Falls, on the Argentina side. Check-in was extremely smooth and because there was no jetway, passengers were able to board from both the front and back. I am fond of using the stairs, because boarding tends to be much faster. At Iguazu Falls, the terminal is seeing additional construction and we parked at the lone jetway.

Date of travel: February 2019
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    • Value for money
    • Check-in and boarding
Thank rehartman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC