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Review of Tropic Air Belize


Reviewed 13 October 2017 via mobile

Had an early flight at Belize Goldson International Airport so we decided to take a 15 minute ride on a small passenger plane. The only other option was to take a ferry to Belize City then a taxi to the airport, which would have taken 2 hours. Because we got to the San Pedro airport early we were assigned a earlier, off scheduled flight. It happened to be two passenger plane. What a fantastic opportunity and experience.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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89 - 93 of 173 reviews

Reviewed 4 October 2017

Based on recommendations we planned our three-week twenty-fifth anniversary flights domestically in Belize, to Guatemala, to, and from Roatan all with Tropic Air.

Due to a hiccup in their web site, we double booked flights to San Pedro. We placed a call to Tropic Air directly where we were told that those flights were a special fare and could not be easily cancelled.

After much discussion and distress we managed to get the flights cancelled and absorbed the exchange rate and additional costs.

A week later when we checked the web site, we were shocked to see that without so much as an email my husband’s ticket to Roatan had been cancelled.

Subsequent emails and phone calls to Tropic air were extremely stressful and Tropic Air fully blamed us indicating we had requested and authorized the single ticket cancellation and that they stood behind their staffs who were and are always honest and followed out instructions to cancel.

Why would be cancel only one person’s ticket – It made no sense?

We were forced to re-book my husband’s ticket at an additional cost of $35.00

Tropic Air of course denies any culpability and insists the additional cost is down to dollar exchange rates and that they cannot reinstate a cancelled ticket.

This unethical company expects us to just suck up the extra cost and we really have no choice as our twenty-fifth anniversary tour is already booked and paid for around the flights.

We can never be sure if they will cancel more of our ticket without notification and never again will be use unethical & unreliable Tropic Air.

9  Thank Roam802810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2017

Convenient airlines that flying often to local airports around the country. They fly small aircraft which are not wheelchair accessible, at least the planes I saw were not. They utilize a single pilot who invites passengers to sit in the co-pilot seat. The pilots and ground crews are friendly.

2  Thank Hale F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017

Every trip to Belize means a ride on Tropic Air. I am pleased with the fact that the employees at the main airport are always very pleasant and are always willing at answer questions I may have. The plan rides are great, but its always interesting to here peoples comment who have never been in plan that size.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Mer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2017

If all flights could be over as fast as this one was. We were in the air less than 15 minutes, wheels up to wheels down. The boarding process is simple and efficient.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC