After reading copious amounts of negative reviews of this airline across multiple platforms I felt compelled to chime in and share my own experience. Before boarding I obviously set the bar really low, so much to the point where I was very nervous for my roundtrip flight I took From Newark to Orly.
My overall experience wasn't terrible. I was transported from my intended location relatively on time and safely. But you really get what you pay for, and that is the bare minimum. If you want luxury you should be flying on a more expensive and reputable airline, it's really that simple. You should not expect to be pampered on an international flight that costs less than a night's stay at a nice hotel. I honestly would've given this trip 4 starts but there were enough things that pissed me off to weigh the price against the experience as incredibly average.
I'll start with the positives. The plane is brand new and the seats are actually comfortable. Since it's a discount airline I didn't expect to have any leg room but I'm 6'1 and I was fine, if you're tall I would suggest paying the extra 20 euros for an isle seat though. Each screen had movies a usb port and an outlet so that was great.
Here are the negatives; obviously the customer service is terrible. The flight attendants only came through the isles once and it was to try and sell duty free cigarettes and alcohol. After waiting for a flight attendant to come around for literally an hour, I went to the back of the plane to get a coffee and the two flight attendants were sitting there on their phones. BUT I knew going into it that the customer service was terrible so I came prepared with food and drinks. I don't have a problem with them charging for extra stuff, it's a cheap airline I get it, just buy stuff before the flight. But as a cheap airline the flight attendants should be trying to peddle drinks and food more, not cigarettes. Also not sure if this was the pilot's fault or just mother nature but on the way back to Newark we hit really, really intense turbulence for 20 minutes straight. And I mean like dangerously intense. Other than these things though everything else went relatively smoothly, checkin in was fine, we were a tad bit delayed (30-45 mins) but once again you get what you pay for and I was expecting worse
I would probably book through Level again depending on my financial situation. You save so much money and really the fun of traveling is the destination, planes are uncomfortable. That being said though, I am a student. If I had a full time job and savings and was looking to be pampered on a flight I would probably book elsewhere. Also to give you some comparison I flew Norwegian Airlines (another budget airline) 2 years ago to Paris and it was the middle of the summer and the plane did not have air conditioning. I spent 8 hours in a tiny seat sweating my butt off with no leg room, and they lost my luggage. So yeah comparatively level was great.
I'll leave you with this, you have to keep in mind that a lot of the negative reviews you read online are the absolute worst experiences. Most people who come onto these forums to write reviews are people who want to complain. Not to say that they aren't legitimate complaints, but don't let them spook you. It's not that bad.
P.S. Level if you're reading this you should step up your response game on some of these reviews. There's zero accountability. My review was pretty positive and realistic but some of these other reviews are terrible and the way you guys respond makes you look bad.