Helpdesk staff were very helpful when I phoned regarding assistance for my elderly mother (broken hip has slowed her down and she can't walk long distances any longer) which was free of charge . Check-in at Glasgow was quick and easy, we were directed to assisted travel area and then boarded ahead of other passengers. Aboard the plane the flight attendant (Caroline) was very helpful, polite and professional. The complimentary tea/coffee/soft drinks and biscuits were unexpected (as only a short flight) but most welcome. The return journey was equally as pleasant. No delays (despite some misty/rainy weather) Overall, a great experience, I would recommend this airline.