Flight to Amsterdam via Keflavik was smooth and very comfortable. Cabin crew very attentive and professional.
Return flight was delayed both from Amsterdam and Keflavik, for which the crew apologized profusely. Keflavik airport is a nightmare - forget trying to find the Saga Lounge - all passengers line up in the hallway to get to their respective gates - you have to make sure you’re in the correct line repeatedly. Paid for Saga class and by the time we got to our seats, overhead bins were filled with economy baggage. A minor nuisance, but after being delayed several hours and having multiple gate changes, it was the final insult. Great cabin crew!