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“I like this airline, they treat us well”
Review of Aeromexico


Reviewed 21 August 2017

We fly this airline more than any other airline because we are frequent travelers to a smaller town in Mexico, and Aeromexico is the only airline that flies in there.
I am pretty happy with Aeromexico. Everyone is always nice to us, even though our Spanish is laughable. The crew always look and act very professional. The food they serve is decent for airline food. I'd rather fly Aeromexico than a lot of the American carriers.

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1  Thank Simple M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,041 - 1,045 of 6,287 reviews

Reviewed 20 August 2017

All the staff of aeromexico is very nice & considerate . I requested a exit seat at check-in counter & i was given one during boarding process. The flight was delayed by 1 hr due to late arrival of incoming plane. This is the second time this has happened. The plane needs to be cleaned up thoroughly , the carpet was dirty as hell. They do give you a free meal which is nice enough.

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Thank 112dheerajn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2017

We were scheduled to take off at 8:50 on 8/4. We boarded the plane and sat awaiting take off when the pilot informed us that the cargo door would not close and we were delayed and had to exit the plane! We had a 1230 flight from Mexico City to Orlando and that we would miss if it wasn't for the help of Maria at the gate. This young woman spent in excess of 35 minutes trying to fly us home. Not only did she re-route us from American Airlines in to Dallas, she upgraded us to first class seating! My first time in first class by the way. But I wanted to recognize her as a superstar customer service rep! Thank you!

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1  Thank Joe A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2017 via mobile

We found a great deal to Lima Peru but were skeptical about taking Aeromexico. The airline was better than expected! Being used to getting jerked around by other airlines I found them to be smooth to deal with, and they served us food! Actual food, not just juice and pretzels. The staff were attentive and kind and, despite the fact that it was a foreign airline, most spoke very good English. I would take them again for sure :)

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Thank Karla E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

Nice service we had AM445 from MEX to CUN, mid afternoon flight with half empty, which gave us the fresh air and efficient service on board. We will travel with again!

The seat pocket in front needs some attention!

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Thank Nick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC