We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very Difficult Flightg due to Mexico City Airport Regulations”
Review of Aeromexico


Reviewed 15 February 2019

Th, e flight itself was excellent - smooth piloting. A+ landing. The attendants were very casual, not friendly, just did their jobs run a most mundane fashion. The arrival in Mexico City became a joke. You drag your carryon thru the customs line and are admitted to the area of the gates. Then you must EXIT the airport, go outside into the street, re-enter as
a new check-in, go thru security again, go thru the scanning process, metal detecters, laptops, personal wanding, and then ). lyare allowed to go back to the gate )which was in the area you disembarked from original. What an irritating outdated process! And then we barely made our flight to Guadalajara. N ever again!

Date of travel: February 2019
    • Customer service
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank phyllisweb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (8,233)
Traveller rating
Traveller type
Time of year
Language
  • More languages

132 - 136 of 8,233 reviews

Reviewed 13 February 2019

Worst airline! 0 flexibility, least helpful customer helpline staff, and the website allows you to do nothing. If there are other airlines with similar fares, please use those.

In case something happens and you cannot travel, they do NOTHING to accommodate you.

Date of travel: February 2019
    • Customer service
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank abha1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2019 via mobile

I really don’t recommend flying with aeromexico! It was the worst experience we’ve ever had flying with our toddler! First off they don’t give you your stroller if you gate check it and transfer to a different plane, they sent it to baggage the 3 flights we had to transfer, and my husband had to go back through security each time to get it, both my husband and I got stopped for random security checks and pulled off to the side before we could board 2 of the flights, our car seat got lost and we didn’t have it to drive our 2 hr drive home so we had to stay the night in Milwaukee! Old airplanes with no technology and no WiFi! Overall a very bad experience and we will never fly with them again!

Date of travel: February 2019
Thank Luvs2travel5238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2019

Aeromexico has never failed us!!! Any time we fly to Mexico We always try to get an Aeromexico flight.

Service is excellent, serves a small meal, on time!!!

Date of travel: May 2018
    • Customer service
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank 663donna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2019 via mobile

I was hesitant to fly with them but had no choice at the time. They were ok. Nothing special...flight was ok.

Date of travel: February 2019
Thank 549franb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC