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“Terrible Madrid service”
Review of Air Baltic


Reviewed 25 June 2018

All was great, exept luggage drop off and departure from the airport (Madrid), were which was very slow. In the result - we reached our destination 1 hour later...

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Review collected in partnership with Air Baltic
Thank annamadrid2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,226 - 2,230 of 9,141 reviews

Reviewed 25 June 2018

All flights from Tallinn to Berlin and back by airBaltic on Thursdays are always late!!! Very bad, already last 5 weeks. It was late on 14 June 1 h 10 min and for us it means only 30 min until next flight and just run very fast in stupid Berlin Tegel airport to get to next flight! AirBaltic, shame on you. And on the way back on 21 June, of course again, Berlin-Tallinn flight was late around 2 hours, as the flight from Tallinn was agian late. Why you don`t change your schedule, airBaltic??? It is always late as flight from Amsterdam-Tallinn is late, it is the same plane and then it means also regularly next flights Tallinn-Berlin and Berlin-Tallinn delayed. Don`t suggest this company to anybody!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Review collected in partnership with Air Baltic
Thank jrk910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018

Excellent - it was amazing customer service in Liepaja Airport. Flight was quick and comfortable. Nice

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Review collected in partnership with Air Baltic
Thank anagila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018

I paid extra for a particular seat that I wanted. The booking was accepted and my money taken. However, upon checking in, my seat had been given to another passenger and I had to accept a seat I had not chosen. Air Baltic broke their contract with me they entered into by accepting my booking and taking my money.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Review collected in partnership with Air Baltic
Thank sabile36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018

Flight changed by yourself ( 2 flight changed on two reserved)
Unattractive ground staff
Luggage size cabins out of internationnal standards
International standard size cabin suitcase not accepted when entering aircraft, therefore a surcharge of 60 euros to be paid before take-off (Why? because in the previous plane of smaller size(Riga-Vilnius) we had no problem)
Random check apparently of the size of the cabin luggage but especially for foreign holidaysmakers
Execrable hostesses very disdainful at the limit of potiteness (before take off)
who said they speak English but do not understand passengers!!!
Even on the plane the hostesses only get a weak smile when the sales!!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Review collected in partnership with Air Baltic
Thank 590unhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC