Had checked out reviews prior to flying, which led to some concern, and thus felt compelled to write a review for my round trip flight. Note caveat that I had no major issues with delays etc. with any of the flights. I have flown this cabin on multiple airlines and there was nothing meaningful about this experience that didn't measure up to better-reviewed airlines. Service was very attentive and friendly, and there were no issues whatsoever communicating in English with any of the flight attendants. The seats and bedding were great, the food adequate. I did find myself wishing for more non-Chinese IFE but the system itself was very modern, and the USBs were operational. The one warning is not Air China-related but instead pertains to the international transfer process in Beijing - even for a flight to flight transfer, you are required to go through what seems to be a totally unnecessary and highly inefficient security check - would not recommend a tight connection if you're transiting through PEK (the airport itself is quite nice).