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“Never again!”
Review of Air Europa


Reviewed 30 April 2024

I travelled with Air Europa from London to Bogota, Colombia for a month's long holiday to include the Galapagos islands in July 2023. My luggage never arrived at Bogota airport and it was returned to me 2 and half months later when I was back home in London.

Air Europa led me to believe that I would be fully compensated for having to buy new clothes and toiletries etc for my trip but nearly 9 months later I am still to receive any recognisable compensation. They have offered me 80 euros which does not even cover the fee I paid to take my luggage with me in the hold.

Their customer service has been appalling from the moment I landed in Bogota airport. I have decided to stop my communication with them now as it is too stressful and there are bigger things going on in the world.

I would however like to leave this review saying that I will never choose this airline ever again nor recommend it to anyone, especially for those wanting to travel on a long haul flight.

Date of travel: July 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Sarah H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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22 - 26 of 12,060 reviews

Reviewed 18 April 2024

I have bought two return tickets from JFK to Madrid and from Madrid to JFK. I've attached the itinerary. On our return flight, we got the boarding passes they got me for the TSA test, too. I wasn’t feeling well and went to use the restroom. I haven’t heard any announcements. When we reached at the gate they said we couldn’t get to the plane. I had to be back to attend an event. I have been requesting. The plane was at the gate the cute was still attached but the staff didn’t hear anything and I saw a flight attendant coming out of the plane I told three ladies that this flight attendant just came out please let us go in. I have to pay for an extra night at the hotel. And oh my god, there are two new return tickets. It is a huge expense. I have been trying to explain to them, but the staff didn’t listen to anything. They mistreated us.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank saman c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 April 2024

Great service, they have wifi onboard and business class was more affordable than economy with klm and transavia. Everything was great, highly recommend.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank 578renatak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 April 2024

I was attracted by affordable business class rates. Unfortunately the concept of “you get what you paid for” fully applied here. The boarding wad such an appalling and disorganized mess that by the time I got into my seat, I was abs exhausted. It was certainly not premium class experience but rather the worse I’ve ever had process. Poor communication, crowded gate, ticket readers not working, tickets from code share partners having to he reissued, etc. Further, the airline doesn’t have the gate rights in JFK which meant a 10-15 minute ride in a freezing bus to the outskirts of the airport. Once we got there, we had to climb a mutli-tiered ramp to get to the plane with all carry on luggage in hand. It was dark, windy and cold. Really a surreal experience for modern aviation. Once we boarded, the only choice of welcome drink was water or a horrible lemonade that my son opted for but couldn’t drink. I cannot opine on food as I was extremely tired and passed out. My son told me dinner was decent (by 13-year old standards) and served more than 2 hours after the take off. They did have really good coffee just before landing. I have to hand them that. That’s about the only good thing that happened on that flight.

Date of travel: March 2024
1  Thank Katerina_CA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 April 2024

First impression upon boarding was good. Looked clean, and staff has kept even the toilets clean through out the 11hr flight from MVD to LGW. Flight was on time and arrived ahead of schedule which was a bonus. BUT was disappointed with service. They served food within 2 hours of boarding the plane. I'm not stranger to flying longhaul flights so I was quite surprise with what they served for how much we paid for. Our lunch consist of what seem like 3 spoon full of rice and chicken, literally 1 stick of steamed carrot; small bread, and a butter and pudding. That was it. Head phones which are normally free, with this airline you have to pay for it. Any other snack you need to pay for too. Only served drink that tou don't have to pay for extra was just before landing.

Other flights I've been on 6-9 hrs, they serve full meals twice plus snacks!

Staff weren't great either.

Lesson learned, research about the airline before booking..

I would very much try to avoid this airline as much as possible.

It become a very uncomfortable 11hr flight.

Date of travel: April 2024
1  Thank TravelLustMomma
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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