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“Flight cancelled by them, no money back”
Review of Air Europa


Reviewed 14 May 2024

They are quick to get your money but return it when they cancel the flight is another thing. They send you a voucher that expires in several years and you do not have access to the money ever because they actively refuse to give it back. TO AVOID

Date of travel: September 2023
1  Thank Explore23437830038
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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19 - 23 of 12,069 reviews

Reviewed 13 May 2024

flight on 12 may - yesterday.
FLIGHT NO 1301 MAD-TLV
we had seats on 15a 15b exit - first row on economy
we prepaid a month before for the seats.
we checked in and didnt notice that the SUPERVISER DIDNT GIVE US our seats and sold it again to another passengers. this airline sales seats twice!!
he gave us 2 seats not together in row 24

after the purser of the flight didnt solve the problem - though we showed her our ticket with the emd that prove the payment of the seats. she had to call the superviser
who was in the check in.
he was very rude and violent.
he pointed with his finger close to my face - lied and showted that he told he was taking our seats.
this supervisor is a liar and should not work service customers.
he didnt want to identify himself and either the crew in the plane didnt want to give us his name.
he isnot going to get away with it
we will never fly with air europe again.

Date of travel: May 2024
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1  Thank 338avital
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 May 2024

TERRIBLE low-cost airline with constant long delays - you'll pay a dear price for picking them... again, we picked them because of the low prices just like last year, and we suffered the consequences. Again, waiting all night for a delayed flight, just like last year. DON'T travel with small children with their longhaul flights - twice in a row we've tried the same thing now and their service is non-existing. Like longhaul Ryan Air, just worse.

Date of travel: May 2024
1  Thank Kasper K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 May 2024

It's terrible. I mean, awful. If you have the option between this airline and another, choose the other. It can't get any worse than this. I've never been on such a cramped intercontinental flight. You're packed in like cattle, and to make matters worse, treated like cattle. Extremely uncomfortable, with rude flight attendants, minimal legroom, dreadful food, and you even have to pay 2 euros for earbuds to enjoy the entertainment system. The onboard service is practically nonexistent; you call for assistance, and they never respond, forcing you to get up and go to the back of the plane for water. What's worse, when I wanted to buy a snack, they also sent me to the back of the plane. Honestly, the thought of having to fly with them again in the return flight is terrifying.

Date of travel: May 2024
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1  Thank ivensrocha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 May 2024

Don't travel with this airline! And if you do, don't check in any baggage. Our baggage was lost, and the airline made it impossible to get any reimbursement simply by being uncommunicable and difficult- no doubt on purpose.

Date of travel: March 2024
    • Seat comfort
    • Customer service
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    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Maria Ö
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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