I was caught up in the horrendous floods in Kerala, India during my holiday. I was meant to fly back from Kochi airport, which was shut due to the floods. I tried to contact Air India at least 15-20 times to see what options I have to fly back on the scheduled day. There was no answer in any of the numbers. I had to physically go to the Air India office in another city and they said I could fly from Trivandrum. But the flight itself was OK (leg room was good) & the food was great. On the onward journey however, our in-flight entertainment system did not work and could not be fixed.