first time with NZ, booked through Travel Trolly, was surprised at quick check in, also how well their assisted travel works, all went smooth,. Into my seat , plane not to full , we had three seats , Service was quick on plane and always someone about if you wanted another drink. Food was good, in flight entertainment was good , plenty of choice. Service was so good spoke to head steward and remarked how much i was impressed and that i would in future be using them again.Note. This flight goes from LHR to LAX then on to New Zealand, so possibly why a few empty seats, good for me.