I've flown American Air Lines since 1992 and never have a problem. I've flown over 500,000 miles including my latest 3 flights to San Diego, CA., Tampa; FL, and Orlando, FL. The flights were all on time and the flight crew were friendly and responsive to the passengers needs. As always I stayed at the Hilton Hotel or the Hampton Inn. As always I got my Rent-a- Cars from AVIS. I can't say enough about the exceptional service I receive from American Air Lines, Hilton/Hampton Inn Hotels, and AVIS rent-a-car company. I've only been late on 3 flights (Due to weather), never lost any luggage, my hotel reservations were always perfect, and my AVIS rent-a-cars have always been what I ordered or were upgraded at no additional cost.